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About SPEA Customer Support

 

From Installation to the entire life of the equipment.
Our Customers are never left alone.

 

 

 

SPEA provides dedicated strategies for specific maintenance requirements

 

 


 

Custom Hardware Agreement
This agreement is for customers who wish to custom-select the services and response times they require. 

Benefits:

- Selectable on-site field service response times
- Selectable phone support response times
- Preventive maintenance visits
- Parts replacement service
- Phone support through the Help Desk
- No on-site spare parts required
- No trained in-house personnel required

 

 

 
Partnership Service Agreement
This agreement is designed for production environments that have a dedicated, skilled, trained in-house maintenance staff and for customers who keep basic emergency spares on-site.
 
Benefits:

- Emergency visits including parts
- Preventive maintenance visits
- Phone support through the Help Desk
- Immediate turn around time for expert telephone response (4h) and on-site response (48h)- Help during in-house operational issues by using trained staff and on-site spares
- Parts replacement service
- On-site spares

 
 
 
 
 
Full Service Agreement
It is intended for production environments where customer does not have in-house staff and when the reliability of the equipment and/or availability of trained personnel are mission critical. With this agreement the customer gets complete technical support, from on-site services to basic maintenance including general phone support.
 
Benefits:

- On-site field service response within 8 or 24 (business) hours
- Help Desk with 4h response time
- Calibration services
- Preventive maintenance visits
- Parts replacements service within 24h
- No on-site spare parts required
- No trained in-house personnel required

 

 
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