CUALIDAD

1. Maximum customer satisfaction

Our commitment will be turned on ensuring maximum customer satisfaction, supplying products and services that, respecting specific and applicable requirements, satisfy their needs and exceed their expectation.

2. Continuous improvement of products and services

We will improve our products and services, if possible by anticipating legal requirements, in order to anticipate also our competitors. We will do that from design process, keeping into consideration our products life cycle per-spective; starting from raw materials that we will introduce, passing through constructive processes that will be employed and influencing their lifecycle at customer’s site till the product end-of-life.

3. Compliance with legal requirements

We will operate under our direct or indirect responsibility, in accordance with the compliance obligations SPEA took responsibility considering its citizenship duties (in Italy, European Union and worldwide) or the commitments took by our representations in institutional seats.

4. Process approach

Process-driven approach will be kept in order to develop and improve Quality Management System effective-ness, together with application of Risk-based thinking concept, that will allow to undertake actions needed to face up risks or develop opportunities.

5. Information and training

A constant activity of information and training will involve the whole staff, in order to improve competence and awareness of their own contribution to the quality of products and services, as well as effectiveness of Quality Management System.

6. Partnership

Concrete and lasting partnership with our Suppliers ensures reliable relationship marked by mutual objectives. In this context, we will work and cooperate with our suppliers in order to be always ready to answer and, if possible to anticipate, our customers’ requirements. This, in order to assure high-technology, safe and reliable products and services.

7. Cooperation with the territory

We will organize meetings and guided tours aimed primarily at students of the different school cycles in order to promote the awareness of the company and its activities to the public, aiming to a positive cooperation with the stakeholders.

8. Reliability and competitiveness

We will commit ourselves completely in order to supply our customers with reliable and quality products and ser-vices at competitive prices due to cost analysis and reduction.